Returns & Exchanges

At O Positiv, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we've made our process seamless and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once submitted, you will receive a prepaid shipping label via email to print and attach to your original packaging.

• 3.
  Drop Off Package

  Securely seal your items and drop off the package at any authorized carrier location within 7 days of receiving your label.

• 4.
  Receive Refund or Credit

  After our warehouse inspects the returned items, your refund will be processed to your original payment method or store credit within 5-7 business days.